How Deliveries Work
Quick Tips About Delivery
- Most parts of town have morning and evening delivery options. These are typically 9 a.m. to 1 p.m. and 2 p.m. to 9 p.m. Check your Delivery Info page to see what your options are. We can't guarantee a specific delivery time, but you are welcome to contact us the day before your delivery for an estimated arrival time
- You don't have to be home for delivery. Insulated bins keep items fresh up to 4 hours on your porch - we guarantee it
- We pick up the empty bin on your next delivery
How can I find out if you deliver to my area?
The easiest way to find out if we deliver to your area is to enter your zip code on the homepage. This will tell you whether or not we currently deliver to where you live. We currently serve areas in most of the DFW Metroplex and everywhere in between. We also serve the Austin, San Antonio, and Houston areas!
What if I am not in your delivery area?
First, take a deep breath. Ok, are you calm? You sure? Ok, you can still get your box delivered to your office (remember to select residential account). Or you can try to get several people around you to sign up as well and we'll talk about making exceptions with you. At the very least, please send us your information so we know where our organic goodness is being missed.
Are your drivers safe?
If you've met any of our drivers, you'll know they are the jolliest group you'll ever meet. They love being on the front lines to bring our customers their bins of local and organic goodness- they'll even come in and put in the fridge for you if you'd like them to!
Seriously though, we run background checks on all our drivers and they are insured and bonded by a third party. If you have any concerns at all, please contact us. We take the safety of our customers, our drivers, and the others they share the road with extremely seriously.
Don't you waste a lot of fuel driving around all day?
Did you know that each day one of our trucks can carry up to 100 orders? This means we use 86% less fuel than all those customer going to the grocery store themselves! It's true. We can show you the math.
What's my delivery day?
This is dependent on your zip code. We deliver to different zip codes on different days.
What's the difference between Office Snack Room and Residential delivery?
Business deliveries are typically composed of snack-room items, and are delivered in recyclable cardboard boxes instead of reusable plastic bins.
How do I know when my groceries will arrive?
Most parts of town have morning and evening delivery options. These are typically 9 a.m. to 1 p.m. and 2 p.m. to 9 p.m. Check your Delivery Info page to see what your options are. We can't guarantee a specific delivery time within that window, but you are welcome to contact us the day before your delivery for an estimated arrival time We do our best to keep things consistent and our insulated bins will keep your goodies fresh for several hours on a porch.
What if I'm not home for delivery?
Don't worry about it! You don't need to be home. Just make sure there's a shaded spot for our driver to put the bin in. It will stay fresh there for at least four hours. We have put temperature sensors in some bins and tested how long they stayed fresh on deliveries. The temperature in the bin stayed under 60°F. Inside the cold packs where meat and dairy were packaged it stayed below 40°F for four hours. If you won't be home for over four hours, we suggest you arrange for someone else to place it inside or receive the delivery at work.
How is dairy & meat packaged for delivery?
Items that need to be kept cold are placed inside cooler bags inside your bin. These bags have ice packs in them that keep your food fresh for up to four hours. We sanitize and reuse these ice packs and bags-- please leave them inside your bin so we can collect them at your next delivery!
How do the plastic bins work?
Deliveries will be made in reusable plastic bins. In preparation for your next delivery, simply leave out your bin and the driver will pick it up. If you will not be home for your next scheduled delivery, remember to leave your empty bin outside for pick-up. If you forget once, no problem. If you forget more than once...well, you just don't want to go there.
If you ever cancel your account, a one time courtesy attempt will be made on your regularly scheduled delivery day to pick up any unreturned bins. If all bins are returned, your $10 deposit will be refunded to you, usually within 4-6 weeks (it takes time to get the bins back, verify they have arrived, verify there are no outstanding balances on your account, and then cut you a check.)